Q: Which photographer will be shooting my wedding?

A: Typically we’ll make the decision based on availability. Lumiere Photography is composed of 4 master wedding photographers and 4 amazing wedding second shooters! Yes we are 8 total! PLEASE NOTE, WE CAN’T GUARANTEE THAT A SPECIFIC PHOTOGRAPHER OR VIDEOGRAPHER WILL WORK ON YOUR WEDDING, again make the decision based on availability.

Q: Is there a style or quality difference among the photographers?

A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic dark and moody.

Q: What editing style do you offer?

A: We offer Light & Airy, Dark & Moody, Natural look , yes, we offer all !

Q: Do you deliver every image you shoot?

A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

Q: Do you touch up all the images in our image download?

A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.

Q: Do you offer extended photoshop ?

A: We do offer extended photoshop, this is not included in the package, if you need to remove people, add people, fix some things here and there, please contact us to give you a estimate quote.

Q: Do you provide the RAW files from my engagement session and/or wedding day?

A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions, to purchase the Wedding Raw file for $1,000, and video Raw footage for $1,000, extra.

Q: How do you deliver our wedding photos and engagement ?

A: We deliver the digital photos using a private online gallery.

Q: How many images do you deliver on the image download?
A: For a wedding , we typically deliver 60 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Q: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of Lumiere Photography.

Q: What is your turnaround time?

Your engagement session images will be completed no more than 4 weeks after the date of the shoot. If you require the images to be completed prior to 4 weeks after the date of your shoot ( please note business days), a rush edit fee of $150.00 will be charged.

Post-production for wedding sessions are completed 12-14 weeks after the date of the wedding (please note business days). If you require the images to be completed prior to 8 weeks after the date of the wedding, a rush process fee of $600 will be charged.

We only deliver weddings during the week.

Q: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s). 

Q: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. We also like to shoot on weekdays because locations are typically less crowded.

Q: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Q: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. Telephone calls, and webcam appointments can be arranged.

Q: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact our studio manager by email.

Q: How do I set up an appointment to meet you in person and see some of your work?
A: Contact our studio manager by email.

Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.

Q: Is there an additional fee to our payment?
A: Yes. We only accept Debit Card & Credit Card via Square. We not longer accept business checks, personal checks, Cash, Venmo or Cash App. A Convenience Fee of 3.5% will be charged on all credit/debit card payments.

Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.

Q: If we change our wedding to a different date, will we be able to use our retainer fee towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.

Q: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season in Arizona?

A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in sunny Arizona. Because of that, we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same.

Q: Does your studio provide videography services?

A: Yes we do ! please check our video tab

Q: Do you do destination weddings? What additional fees are associated with destination weddings?

A: While Lumiere Photography is based out of Arizona, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations.

What are Destination Wedding Photography Fees and Prices?
Our destination wedding photography packages are the same as our regular wedding photography packages. The only additional costs that our clients would be responsible for are as follows:

1) Airfare

2) Baggage fees

3) Hotel accommodations (typically 2 nights but dependent on the length of the event)

4) Rental car (typically 3 days, depending on the length of the event)

5) Vendor meals for the day of the event(s)

6) Per Diem: $45/day per photographer for meals on travel days and days not on the events.

How many people do we need to fly out?
Depending on your package, timeline, guest count, and program, we would need you to fly out 1-2 people per team (photo and cinema). In addition, we would like to depart for the destination a day in advance. The reason for this is that we would like to have plenty of time to scout out your wedding venue as well as ensure that we will be on time to the location on the day of your wedding.  As for the departing flight, we typically have the tickets booked for the day after your last event, preferably at a later time.

Do I need to book the flights?
If you’d like to use your travel miles/rewards and book those flights on your own, we would just like to ask that you send us the flight information ahead of time just so that we may approve the details (flight times, transfers, layovers, etc.)

Do you offer discounted packages for destination weddings?
Unfortunately, we do not offer discounted packages for our destination weddings so the prices would be the same as our regular packages with the additional travel/lodging costs.

NON -GUARANTEE 

Although every possible care will be taken to produce photographs or video of all important and special events during the wedding, LUMIERE cannot place an unconditional guarantee on the proposed timeline. While the Photographer, videographer or second shooter will make every reasonable effort to take the photographs and video specifically requested by Client, Client understands that this is an uncontrolled event and that due the vagaries of the weather, available light, time restrictions, camera, hard drive or equipment malfunction and willingness of subjects, Photographer or video cannot guarantee that ALL requested photos or footage will be taken. Any lists supplied will be used for organizational and advisory purposes only. 

The CLIENTS agree that cooperation and punctuality are essential to accomplish the goals and the proposed timeline.

Photography & Video services commence at the scheduled start time and conclude at the scheduled end time. If the CLIENT does not arrive at the appointed time for the EVENT(S), photography and videography will commence at the scheduled start time and end at the scheduled end time. All additional no pre arranged time beyond the scheduled end time will be billed to the CLIENT at the rate of $250 per hour.

Details: To minimize contact when your photographers arrives, they will ask for all of your details to photograph. Have your shoes, jewelry, invitations/save the date, perfume, your “something blue” and anything else you may be wearing or want photographed ready to go in a large box and your wedding dress ready on a hanger. Getting ready photos. We ask to please have a clean getting ready room Whenever your photographers arrives, the photographers will ask for bags to be moved to be out of the pictures for getting ready/putting dress on pictures. Your photographers will not touch any personal objects in the room. Please go ahead and have your bridesmaids keep the room fairly clean beforehand.

Garments: The Photographer cannot be held responsible for damage to Garments due to environmental events. Client is responsible to arrange personal assistance for garments.

FAMILY PHOTOS 

We request for you to designate 2 people from your family to be in charge of the family list the day of the wedding. They need to have the list with them, Pre-assign a family member or friend who knows the people to be in the pictures to round them up for the photos. Getting people where they need to be for the photos is by far the most time consuming part of group shots. Before the wedding day inform the people you want in posed photos where and when they will be needed for pictures. LUMIERE is not responsible for any missing family photos. 

Paparazzi Wedding Guests: All your guests will have digital cameras and all your guests will want to photograph the Clients. In the spirit of cheerful cooperation the Clients agree to give the Photographer & videographer from Lumiere precedence over the guests in order to take the photographs required for the wedding services described above. We cannot be held liable for a lack of wedding photos or video if guests taking their own photos of the Clients continually interrupt the Photographer & videographer’s work.

Harassment: The clients also understand that harassment and or extreme poor treatment of the photographer, videographer or second shooter will not be tolerated from the bride, groom, family, or guests. There is a 3 warning rule. After the 3rd warning, the photographer, videographer and second shooter will leave the venue and you will not receive any sort of refund. You will still receive the edited digital photos up to the point of the 3rd warning. It is the lumiere team’s goal to have a good time and capture the beautiful moments of the day. We just ask to be treated fairly. Keep in mind, the Lumiere team has never had to pack up and leave a wedding due to harassment. This is simply set in place to prevent unfairness if it ever arises.

RECEPTION Your photographer & video will follow the Dj timeline, the client is responsible to provide the dj timeline to Lumiere, the photographers & video will keep communication open during the reception time with the dj to check the status of the events, Lumiere will not be held responsible for any missing photos / video/ activities if the Dj changes the timeline last minute. 

DINNER: Typically, our team eat when you eat. Unless there are speeches DURING the dinner portion of your wedding day. If the speeches are before or after the dinner, please let us know! If there isn't a dinner at your wedding - ignore this.

ALDEA WEDDINGS SILVER, GODL AND COPPER PACKAGES

Lumiere will provide the services agreed between the Client and Aldea Weddings, the client do not hired Lumiere directly, the client selected Lumiere as their photographer through the wedding package sold by Aldea Weddings. There is a no refund policy for those who are not happy with their photos. The Lumiere team will shoot, choose, edit and deliver the photographs agreed in the Aldea wedding packages.

Turnaround time: In most cases, the final delivery of all products will be made within 12-14 weeks if not sooner, however, it may take as long as 12 weeks from from the date of the EVENT(S).

LIMIT OF LIABILITY 

In the unlikely event that the assigned photographer(s) from the COMPANY are unable to perform to the guidelines of this contract due to injury, illness, act of God, act of terrorism, or other cause beyond the control of the COMPANY, the LUMIERE will make every effort to secure a replacement. If the situation should occur and a suitable replacement can not be found, responsibility and liability is limited to the return of all payments received for the EVENT(S). In the unlikely event the digital files have been lost, stolen, damaged or destroyed for reasons beyond the COMPANY'S control, including but not limited to camera, hard drive or equipment malfunction, the COMPANY'S liability is limited to the return of all payments received for the EVENT(S). The limit of liability for a partial loss of the originals shall be a prorate amount of the exposures lost based on the percentage of photographs expected to be delivered as set forth in the contract. Whiles guests are not excluded from taking pictures during the EVENT(S), the sudden and unexpected bursts of light being fired from the flashes generated by cell phones, cameras, etc. can severely degrade the quality or destroy the images being captured by the COMPANY. The LUMIERE is released from any negative impact or loss of photographs as result of said situation.